FAQs
Order & Delivery
How long does delivery take?
We normally ship your order within 1-3 business days. Delivery time varies depending on destination, but within Sweden it usually takes 2-5 business days.
Can I track my package?
Yes, as soon as your order has been shipped you will receive an email with a tracking number.
Do you ship internationally?
Yes, we offer international shipping. Customs and fees may apply depending on the country.
How do you ship?
Standard: PostNord / DHL Freight Service Point (pickup point).
Express:(coins only; international shipments — coming soon).
What are your shipping rates?
Sweden: Coins from SEK 49; Art SEK 109.
Nordics: Coins from SEK 79; Art SEK 149.
Europe: Coins from SEK 149; Art SEK 209.
Exact price is shown at checkout.
When do I get free shipping?
Sweden – coins: from SEK 5,000. Sweden – art: from SEK 9,999.
EU – coins: from SEK 5,000. EU – art: from SEK 15,000.
Do you offer insurance?
Yes, insurance is an add-on even with free shipping.
– Sweden: SEK 19 (order value SEK 0–5,500), SEK 49 (artworks SEK 5,501–10,000), SEK 199 (artworks SEK 10,001+).
– Nordics/EU: SEK 26 (0–5,000), SEK 65 (artworks 5,001–15,000), SEK 91 (15,001+).
– Coins – higher values (Nordics/EU): SEK 129 (5,000–10,000), SEK 219 (10,001–25,000), SEK 349 (25,001–50,000).
Compensation is paid according to the selected insurance after the carrier’s investigation.
Returns & Cancellations
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How do I return an item?
Please contact us via [customer service] to initiate a return. We will send you a return label and instructions.
What is your return policy?
You have 14 days to return the product from the date you received it. The product must be in unused condition and in its original packaging.
Will I get a full refund upon return?
Yes, provided the product is returned in its original condition. Shipping costs may apply depending on the reason for the return.
Product Information & Authenticity
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Are your products authentic?
Absolutely. All our products are 100% authentic and come with certificates where applicable.
Will I receive a certificate of authenticity?
Yes, products such as collector coins and luxury pens are delivered with certificates where relevant.
Are your products new?
Varies, information can be found in the product description.
Payment & Security
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What payment methods do you accept?
We accept card payments (Visa, Mastercard), Klarna and PayPal.
Is it safe to shop with you?
Yes, our website is encrypted with SSL and we follow current e-commerce security standards.
Other
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How do I contact customer service?
You can reach us via email at info@opulence-by-lkl.com or through the contact form on the website.
How do your donations to charities work?
We have selected four organizations that we support each year. At the end of our financial year, we donate a portion of our profits to these organizations. This way, every purchase you make with us contributes to our shared charitable work.
Do you offer gift wrapping?
No