FAQs
Order & Delivery
How long does delivery take?
We normally ship your order within 1-3 business days. Delivery time varies depending on destination, but is usually 2-5 business days.
Can I track my package?
Yes, as soon as your order has been shipped you will receive an email with a tracking number.
Do you ship internationally?
Yes, we offer international shipping. Customs and fees may apply depending on the country.
How do you ship?
Standard: PostNord and DHL Freight.
Extra fast: DHL Express
How much does shipping cost?
Sweden: From 5€
Nordic countries: from 9€
Europe: from €1
Exact price is displayed at checkout.
When will I get free shipping?
For purchases over €499
Do you offer insurance?
Yes, all our shipments are fully insured.
Returns & Cancellations
How do I return an item?
Please contact us via email, info@opulence-by-lkl.com to initiate a return. We will send you a return label and instructions.
What is your return policy?
You have 14 days to return the product from the date you received it. The product must be in unused condition and in its original packaging.
Will I get a full refund upon return?
Yes, provided the product is returned in its original condition. Shipping costs may apply depending on the reason for the return.
Product Information & Authenticity
Are your products authentic?
Absolutely. All our products are 100% authentic and come with certificates where applicable.
Will I receive a certificate of authenticity?
Yes, our products are delivered with certificates where relevant.
Are your products new?
Varies, information can be found in the product description.
Payment & Security
What payment methods do you accept?
We accept payment via Klarna, American Express, Visa, Mastercard and PayPal.
Is it safe to shop with you?
Yes, our website is encrypted with SSL and we follow current e-commerce security standards.
Other
How do I contact customer service?
You can reach us by email at info@opulence-by-lkl.com, or via the contact form on our website.
How do your donations to charities work?
We have selected four organizations that we support each year. At the end of our financial year, we donate a portion of our profits to these organizations. This way, every purchase you make with us contributes to our shared charitable work.
Do you offer gift wrapping?
No